Privacy Policy

Mountmor ("we," "us," or "our") operates mountmor.com, its public findings pages, the customer dashboard and the Mountmor SMS notifications. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. We keep this simple because we're a small, solo-built product and we believe you deserve to know exactly what's happening with your data.

1. Information We Collect

We collect information you provide directly to us, including:

• Onboarding form: your email address, phone number, and for each property you register its name and its location (city and state). Your first name if you add it on the dashboard. A nightly rate is no longer asked for (since 3 September 2026); one saved earlier stays on your account until you remove it.

We do not collect payment information directly; payments are handled by Stripe.

2. How We Use Your Information

We use the information we collect to:

• Work out which markets your properties are in, so your dashboard shows the events found there
• Send you a text message on the mornings when the findings for your markets changed
• Contact you about your account and service updates
• Comply with legal obligations

We do not sell your personal information. We do not share it with third parties except as necessary to operate the service (see Section 4).

3. SMS Communications

By providing your phone number and opting in during onboarding, you consent to receive automated SMS messages from Mountmor, including the morning message sent on days when the findings for your markets changed and account or billing notices. Message frequency is at most 1 message per day on most days. Standard message and data rates may apply.

We do not share or sell your mobile phone number or SMS opt-in information with any third parties or affiliates for marketing or promotional purposes. Your number is used solely to deliver the Mountmor service, and is shared only with our SMS delivery provider (Twilio) strictly to send the messages you requested. Mobile opt-in consent is never shared with third parties.

You can opt out at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further messages. Reply HELP for assistance.

4. Third-Party Services

We use the following third-party services to operate Mountmor:

• Supabase: database storage for your property and account data
• Twilio: SMS message delivery
• Stripe: payment processing (we never see or store your card details)
• Netlify: website hosting
• Apple Push Notification service and Google Firebase Cloud Messaging: delivery of Roost notifications to your phone. They receive the notification and the token for your device; they are not given your property's answers or your guests' questions.

Each of these providers has their own privacy policy governing how they handle data.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the service. If you cancel your subscription and request deletion, we will remove your personal data within 30 days, except where we are required to retain it by law.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at the address below.

7. Children's Privacy

Mountmor is not directed at children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by SMS or email before the change takes effect. Continued use of the service after notification constitutes acceptance of the updated policy.

9. The Roost Guest-Book App

Roost is our guest-book app for short-term rental hosts, published for iPhone and Android. It is a separate product from the SMS notifications described above, and switching one on does not switch on the other.

What a host gives us. When you use Roost to make a page for your property we store what you write: the name of the place, its town, the answers you write for your guests, and any photos you add. Photos are stripped of their embedded location and camera data before they are stored.

Your device. Roost does not ask you to make an account. Your phone generates a random identifier the first time you open the app, and your pages belong to that identifier. We use it for nothing else, and it is not an advertising identifier. If you sign in with an email address, that identifier follows you to any phone you sign in on.

Notifications. If you switch notifications on, we store the token your phone's operating system gives us, so that we can tell you when a guest asks you something. Switch them off and the token is deleted. Host notifications and the weekly town brief are stored as separate choices; turning on one does not turn on the other.

What guests give us. A guest needs no account and we ask them for no identifier. If a guest asks a question we store the question, and their first name if they give one. If somebody sends a message from a property's public page we store the message and the way they asked to be contacted, and we show it only to that property's host.

Your public page. A property page is private until you publish it. A published page is read by us before it goes on the internet at all, and once it is live it is a public web page that search engines may index, though a page you have only started is kept out of search until you have written more of it. Your way into the property (door codes, lockbox combinations, the WiFi password) is never put on it, whatever you have written in your guest book.

We do not track you across other apps or websites, sell your data, or show advertising in Roost.

Deleting it. Email us at the address below from the app and we will delete a property page, its photos, its guest questions and its notification tokens. Unpublishing a page removes it from the public web at once.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: